Refund Policy

Thank you for choosing our site to purchase your digital products. We are always committed to ensuring your satisfaction with your experience with us. If you encounter any issues, please review the following refund policy:

#### 1. Refund Conditions:

- Products can only be returned if there is a problem with the product that we are unable to resolve in any way.

- The warranty period for all products is one year from the date of purchase.

- Returns or exchanges will only be processed after all support avenues have been exhausted to resolve the issue.

#### 2. Responsibility for Accounts:

- The site is not responsible for any issues that may arise with game accounts if the terms and conditions are violated, such as changing account information or sharing the account with others.

- If there is a change in the policies of a game company regarding account sharing rules that results in an issue with the account, the site is not responsible for returns. However, we will make every effort to attempt to resolve the issue, noting that these policies have not changed for years.

#### 3. Exceptional Cases:

- Technical Issues with Platforms: The site is not responsible for technical issues related to external platforms, but support can be provided to contact service providers to attempt to resolve the issue.

- Unauthorized or Fraudulent Requests: Refunds will only be processed after verifying the buyer's identity and ensuring the validity of the request.

- Sudden Changes in Service Terms: The site is not responsible for refunds due to sudden changes in service terms, but assistance will be provided to resolve issues arising from these changes.

- Errors in Orders or Delivery: In case of an error on the site’s part in the purchasing or delivery process, the buyer is entitled to a refund or replacement of the product.

- Temporary Licenses or Subscriptions: Fees paid for subscriptions or temporary licenses cannot be refunded after activation.

- Order Cancellations Before Delivery: Orders cannot be canceled after 24 hours from the payment transfer.

Please note that these policies may be updated from time to time. We recommend reviewing the refund policy regularly to ensure you are aware of the latest updates.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@treasurestore.online